Help & support

Open the editor and add a photo. The editor has five tools: Background, Faces, Profile, Size and Save. You can use them in any order on the same photo and save once at the end.

If you only need a profile picture or want to convert a file, the profile picture maker and the image converter also have their own pages.

• Photos you can open: JPG, PNG, WebP, AVIF and iPhone HEIC.
• Formats you can save: JPG, PNG, WebP and PDF. AVIF, GIF, BMP, TIFF, ICO and SVG are under More options. You can also set a maximum or exact file size in KB.
• Undo and redo: press Ctrl + Z (Cmd + Z on a Mac) to undo, and Ctrl + Shift + Z to redo.
• Compare with the original: hold the \ key or the Compare button.
• Zoom and move around: use Ctrl + scroll or pinch to zoom. Hold Space and drag to move around the photo.

Background removal, face detection, upscaling and object removal run on your device. The first time you use them, Social9 downloads the AI model it needs and saves it in your browser. After that, it starts straight away and works offline.

• Face detection: 0.2 MB.
• Cutting out one person: about 7 MB.
• Cutting out groups, pets and objects: about 46 MB. This is only downloaded the first time you need it.
• Upscaling: about 5 MB.
• Removing objects: about 28 MB.

Social9 chooses the right model for your photo. You can also choose Person or Object yourself under More options in the Background tool. If your photo already has a transparent background, Social9 uses it as it is.

HD cut-outs look at your photo in more detail, which helps with fine hair. They take a few seconds longer.

After your first visit, the app and any AI models you have used are saved in your browser. If you open Social9 again without an internet connection, everything you used before still works.

If you clear your browser data, the saved models are deleted. They will download again the next time you use them.

• iPhone and iPad (Safari): tap Share, then Add to Home Screen.
• Android (Chrome): tap the menu, then Install app.
• Computer (Chrome or Edge): click the install icon in the address bar, or Install app at the top of the Social9 page.

The AI model won’t download

Check your internet connection and try again. Some school and office networks block large downloads. If that happens, try a different network once. After the first download, it works offline.

A face wasn’t found

Very small, turned-away or partly hidden faces can be missed. In the Faces tool, tap Add a face the AI missed, then tap the face on your photo to cover it.

The cut-out edges look rough

In the Background tool, switch to HD. If part of the background is still there, open More options and try Object, or use the Brush to fix the edges by hand.

My iPhone photo won’t open

Large HEIC photos can take a few seconds to open. If it still doesn’t work, change your iPhone’s camera format to Most Compatible (Settings, Camera, Formats) so new photos are saved as JPG.

Email sameer.fyi@hotmail.com and tell us your browser, your device and what you were trying to do. Please don’t attach private photos. A description or a screenshot of the problem is enough.

For privacy questions, email sameer.fyi@hotmail.com. For legal notices, email sameer.fyi@hotmail.com.